Classroom Technologies Significant Accomplishments

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	Continued to foster a cooperative relationship between DoIT and the Arlington Campus, working with the Professional Center to change rental rates of equipment to reflect a more appropriate rate and to receive 50% of the rental fees charged outside groups for computer lab rentals.
	Arranged training for twelve staff members on VTel equipment, including members of Network Engineering and Field Services
	Replaced all TVs in Thompson, East, West, Krug and Lecture Hall buildings
	Expanded Pay-for-Print to other university departments for department labs and instructional spaces
	Enhanced communication with students by disseminating information through “ Active Desktop” feature on the lab computers.
	Upgraded all Academic Labs to a standard of at least P3, 500 computers.
	Marketed and supported the SmartForce Computer Based Training to gain an enrollment of 983 students and 325 faculty and staff members. Advancements to this resource have been a new website, increased workshops, kiosks and advertising initiatives. Advertising initiatives have been offered and aided with the support of STAR, IRC and ITU. In addition, statistical documentation and return on investment tools have been deployed in order to aid us in continuing the SmartForce program and assess its successes. Instituted a Smart Force user survey to better gauge customer satisfaction.
	Provided improved the Wireless LAN in the Johnson Center with an upgraded access point, along with providing continued support for the Student on the Wired LAN. This year we successfully supported a 136% increase in LAN configurations.
	A total of 135,342 class sessions were supported in the Electronic Classrooms and Academic Labs between Fairfax and Arlington Campuses.
	The Academic Labs at Arlington and Fairfax Campuses hosted a total of 354,891 student visits.
	Units within Classroom Technologies have successfully supported approximately 987 events at the Fairfax and Arlington Campuses during this academic year.

The following tables list ratings from survey data for each unit within Classroom Technologies and demonstrate a consistently high level of customer satisfaction. The numbers for the Electronic Classrooms in Fairfax are of particular note, as this unit operated under a 40% staff shortage during nearly the entire academic year. Nonetheless, the staff was able to maintain services at a very high level of customer satisfaction.

These surveys used a 5-point Likert scale for responses, with the following values:

Poor=1 Fair=2 Good=3 Very Good=4 Excellent=5

Select Survey Results from Academic Year 2001-2002

Unit	Operation of Equipment	Effectiveness of Support	Response to problems	Overall Support
Arlington EC	3.3	4.7	4.5	4
Arlington Smart	4.1	4.8	4.8	4.8
Fairfax Lecturer	3.9/4/4*	4.3/4.8	4.2/4.8	4.4/4.5
Fairfax Interactive	3.75/4	4.5/5	4.5/5	4.3/4.25
Fairfax Smart	3.9/3.7	4.6/4.4	4.5/4.4	4.5/4.1

*Numbers separated by a slash are averages from Fall ’01 and Spring ’02 respectively

Comparison of Survey Results from Academic Years 2000-2002

Unit	Category	2000	2001	2002
Academic Labs	Overall Support	4.5	4.1	-
	Responded when there was a problem	4.3	5	-
	Compared to Last Year, Overall Support	3.7	3.7	-

Arlington Classroom Support	Overall Support	-	-	4
	Responded when there was a problem	-	-	4.5
	Compared to Last Year, Overall Support	-	-	4

Electronic Classrooms	Overall Support	4.4	4.3	4.5
	Responded when there was a problem	4.4	4.5	4.8
	Compared to Last Year, Overall Support	4	3.5	3.76

Johnson Center Technology	Overall Support	-	4.9	4.49
	Responded when there was a problem	-	-	3.8
	Compared to Last Year, Overall Support	-	-	-

The Academic Labs did not conduct a numerical survey this year, and this is the first full year of user surveying at Arlington, which accounts for the lack of data in those units.