DoIT Goals for 2001-2002

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1. Successfully integrate Client Services, LAN/Desktop Support and Mason Media Lab in the DoIT organization and build collaborative structures with other ITU divisions and departments.
2. Continue to enhance our support for the TAC initiative.
3. Participate actively in the implementation of Academic IV and develop organizational strategies for technology support services to be ready for the transition.
4. Improve our use of students in the organization, including more collaborative development of policies and procedures across the DoIT units and exploration of additional ways that we could use students in support roles.
5. Improve mechanisms for feedback and evaluation from clients and for informing the University community about what we learn from the feedback.
6. Work with the rest of the ITU to develop disaster recovery plans for each unit and a communication plan to help effectively disseminate information during a crisis situation.