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1. Assist in planning and implementation of new instructional facilities
| Innovation Hall fully implemented with GMU-TV studios |
| Bull Run Hall classrooms and labs completed on schedule |
| Planning for Research I and Arlington II |
| Full-time faculty support specialist at Prince William; shared faculty support/videoconferencing support specialist at Arlington |
| Enhanced videoconferencing support; planning for Video Network Operations Center |
2. Continue organizational development activities
| Classroom Technologies reorganization implemented |
| Learning Support Services reorganization planned |
| Client Services operations manager position created |
| Shared positions with Classroom Technologies, Server Support |
| Shared position with Desktop Support, Server Support |
| ASK ME program expanded to all of ITU |
| Upward evaluations conducted for directors and executive director |
3. Evaluate the pilot implementation of MESA in Innovation Hall and work with other ITU groups to expand to other areas of the University
| MESA pilot implemented in Innovation Hall and Bull Run Hall |
| Timeline developed for production roll-out in 2005 |
4. Develop and enhance online support services
| Online equipment request implemented |
| Online software installation request implemented |
| Online trouble tickets for technology coordinators implemented |
| Managed desktops increased |
5. Further develop use of students in support and management roles
| ResTech program implemented |
| Student supervisors implemented in Classroom Technologies and Learning Support Services |
6. Continue to develop support for TAC
| End Notes project implemented |
| Continued support for TAP |
| Participation in TAC Coordinator search |
| TAC presentations at regional and national conferences |
7. Improve communication about IT emergencies—viruses, worms, outages and review and improve DoIT’s internal procedures for prevention and containment of technology threats
| Alerts page updated |
| Alerts highlight button updated |
| Threat Response Action Planning (TRAP) team implemented |
| Mason Update Security Tool (MUST) developed and implemented in residence halls |