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| Expand opportunities for student leadership |
| Improve DoIT’s hiring process for greater internal coherence and to insure hiring staff with the skills need to do the job successfully |
| Identify needs for training for DoIT staff and take steps to ensure these needs are met, focusing particularly on the implementation of the ITU managerial competencies plan |
| Revise DoIT’s web template to incorporate the new University logo |
| Work with other ITU departments to develop a technology gateway page to make IT services more easily accessible |
| Add highlights page to showcase DoIT accomplishments |
| Work with other ITU departments to develop web resources/information to support research faculty |
| Complete classroom upgrade plan |
| Prepare strategic plan for supporting the University’s 2010 goals |
| Review metrics and data collection practices to assess their usefulness in improving performance and revise as necessary |
| Review assessment portfolio process to assess its usefulness in improving performance and revise as necessary |
| Implement a VNOC to enhance support for videoconferencing |
| Work with TSD on strategies to improve ITU server support operations in line with consultant’s report |
| Add more self-service tools for customer support |
| Continue support for the TAC initiative, with a focus on helping other schools and colleges in the University to implement the TAC approach |
| Prepare for the rollout of MESA to the broader University community |
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