DoIT Goals 2002-2003

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  1. Examine organizational structure and overall use of resources to lessen the impact of budget cuts on service to University clients.
bulletStudent Technology Services initiative
bulletReview of organizational structure in all units
bulletReview of DoIT/Library service relationships
  1. Enhance customer service throughout DoIT to maintain customer satisfaction even with reduced levels of service.
    bulletCustomer Service Week/Training/Award/Standards
    bulletSLA’s , written policies to document support and service
    bulletImproved Web presence to enhance online resources and services
    bulletPossible enhanced use of Magic for equipment requests, coordination with ITU Support Center
    bulletImproved outreach and feedback mechanisms, service reports and publication of feedback and service reports
  1. Seek increased grants and community and University partnership opportunities to reduce impact of budget cuts and provide other University units with savings opportunities.
    bulletMML services
    bulletCoordination of  site licenses, such as desktop imaging software
    bulletReview of departmental lab support
    bulletStudent technology skills and faculty development grant opportunities
  1. Coordinate the outfitting of and move to Academic IV
    bulletAIV Work Group to coordinate move
  1. Continue work on effective integration of DoIT units
    bulletDoIT Managers Group
    bulletDoIT-wide activities
    bulletDepartment meetings with Anne
    bulletRevisit DoIT Committees
    bulletRe-establish DoIT Web Team to review Web presence
  1. Continue to collaborate with CAS to provide effective support for TAC initiative
    bulletContinue TAC-targeted workshops
    bulletExpand TAP program
    bulletAssist with overall evaluation of TAC
    bulletWork on development of electronic portfolios as TAC tools