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| About | Events | Policy | Staff | Workshops | FAQs | Site Map |
DoIT Support Services Statistics |
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Unit |
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2001-2002 |
2002-2003 |
2003-2004 |
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Academic Labs |
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Student Visits |
335,384 |
374,950 |
387,900 |
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Pages Printed |
1.69 million |
1.7 million |
1.8 million |
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Class Sessions |
3791 |
4057 |
NA |
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AV |
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AV Equipment Checked Out (Arl and Fx) |
8118 |
8229 |
5545 |
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DoIT Web Site |
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Requests for DoIT Web Pages |
126,215 |
121,771 |
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Total Visitors |
41,029 |
80,465 |
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Requests for inventio |
9,786 |
44,921 |
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Electronic Classrooms |
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Total Classes (Fairfax, Arlington) |
9855 |
10,630 |
11,755 |
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Desktop Support Services |
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Total Calls (all campuses) |
9864 |
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Total Calls Closed |
8605 |
9537 |
12,234 |
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GMU-TV |
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Audience |
661,200 |
650,000 + |
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Telecourse Students |
1851 |
3197 |
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Video Segments Completed |
227 |
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| Minutes Produced |
4,892 |
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| Innovation Hall | ||||
| Info Desk Answers Provided | NA | NA |
16,271 |
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| Tours | NA | NA |
56 |
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IRC |
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Faculty Consults |
1143 |
1148 |
3694 |
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IRC Lab Visits |
826 |
972 |
827 |
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IRC Workshops |
193 |
184 |
153 |
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JC Technology |
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Equipment Usage |
1017 |
1610 |
NA |
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Student Lap Top Configurations |
635 |
1170 |
NA |
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ITU Support Center |
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Phone Calls Answered |
31,548 |
34,438 |
49,890 |
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% Resolved by SC |
70% |
76% |
77% |
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% Calls Answered in |
71% |
86% |
79% |
| Mason Media Lab | ||||
| Projects Completed | NA | NA | 20 | |
| Student Visits | NA | NA | 500 | |
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Novell Servers |
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Requests for Centrally |
78,698 |
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Users |
33,292 |
37,053 |
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Service Coordination |
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Department/Major Moves |
28 |
3 |
2 |
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Major Events |
1 |
0 |
2 |
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STAR |
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Student Visits |
15,274 |
15,557 |
15,237 |
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STAR Workshops |
584 |
600 |
745 |
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Telecom Admin |
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Work Orders Opened |
2894 |
4278 |
3981 |
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Work Orders Closed |
2937 |
4341 |
4119 |
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TOPS |
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Workshops Taught |
224 |
267 |
159 |
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Participants |
598 |
907 |
856 |
| Videoconferencing | ||||
| Total Hours | NA | NA | 1111 | |
| Total Events | NA | NA | 482 | |
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| Last Updated: 10/15/2004 |
